COURSES: COMMUNICATIONS SUPERVISOR

 

PUBLIC SAFETY COMMUNICATIONS SUPERVISORPUBLIC SAFETY COMMUNICATIONS SUPERVISOR

The role of the supervisor in a dispatch and/or call centre has become more crucial and challenging in the recent past. This is becoming a highly skilled environment.

Public Safety Communications Supervisor Training is ideal for individuals considering a mid-management position in a Communications Unit, current Supervisors, as well as employees who may require a better understanding of the role of the Supervisor. The material is designed for employees from Police, Fire, Ambulance, Security Agencies, etc.

 

Course topics include:

 
  • Self Assessment
  • Team Building
  • The Role of the Supervisor
  • Customer Service
  • Problem Employees
  • Documentation and Performance
  • Managing Conflict in the Workplace
  • Conflict Resolution Strategies
  • Motivating Employees
  • Liability Issues
  • Roles and Responsibilities
  • Evaluation and Performance Appraisal
  • Negativity in the Communications Environment

 

COURSE LENGTH: One week (5 days)